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The future depends on

what you do in the present
African American Couple

HOW DOES TELEHEALTH WORK?

Telehealth means professional contact via telephone or internet platform.  We are currently using a platform called Doxy.me,  your therapist will email you their link to the room.  Once you click on it it connects you to their virtual waiting room.  Doxy.me allows you to see your therapist from anywhere you have internet- on whatever device you own -your laptop, phone, or tablet.   All you have to do is click on their personalized room link to join them for your video call.

WHAT IF I HAVEN’T HEARD FROM MY THERAPIST?

Check your spam to make sure their email did not go to your spam file.  If it is not there and you haven’t had any contact with our office, please email our Client Care Coordinator, Kate at [email protected] or call Kate at 513-233-0020 ext2.   You can also email your therapist directly or call at 513-233-0020.  

IS THIS PRIVATE AND SECURE? 

Yes! According to doxy.me, their data is encrypted, your sessions are anonymous, and none of your information is stored or recorded.  Doxy.me adheres to HIPAA, PIPEDA, and GDPR data privacy requirements.  Be sure to use a private, secure network, public WIFI is not recommended.

DO I NEED TO SIGN UP FOR AN ACCOUNT?

Not t all!  Per Doxy.me: You do not need to sign up for an account to see your therapist. And you do not need to download any software. Just use a browser (any browser) on a computer or phone or tablet with a camera and microphone. You then simply go to your therapist’s url (doxy.me/YourTherapist’sName) which they’ve emailed you. Next you check in and wait for your therapist to start the video call when they are ready.

IS THIS FREE? WHAT IS THE COST?

 Doxy.me is free to use. There is no additional cost. The cost of the appointment is the same as your regular session.  

HOW DO I CHECK IN FOR MY SESSION?

 

HOW DO I GET RID OF AN ECHO?

The following should be done by you and your therapist:

  1.  Use headphones
  2. Reduce the volume of speakers
  3. Move the microphone away from the speakers

HOW CAN I IMPROVE VIDEO QUALITY? 

  1. Restart your computer: restart your computer before your first call.
  2. 2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don’t have a lot of browser windows open.
  3. 3. CPU/GPU usage: ensure no high intensity programs are running on the computer.

WILL INSURANCE COVER THIS?

If you were using insurance prior then yes, most likely.  Most major insurance companies are waiving barriers to telemedicine at this time so we do not anticipate any issues at this time.